INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We use 3D imaging and high-definition images to capture the inherent beauty and complexity of each piece. Even in lab-grown diamonds, the natural process of color creation means that there may be some inherent tone variation in the final product.

Nevertheless, there is a 30-day return window in case the item doesn't live up to the client's expectations.

Who is MaraDiam?

MaraDiam is a luxury jewelry brand that offers elegant, high-quality, lab-grown diamond and colored gemstone pieces crafted with precision and intention. We believe luxury jewelry should not only be stunning but also be ethical, modern, and accessible.

Are lab-grown diamonds real?

It is true that lab-grown diamonds are 100% real and have the same chemical, physical, and visual characteristics as natural diamonds. Their origin and the amount of time it took to be created are the only factors that differ.

Do you offer natural diamonds as well?

We primarily focus on lab-grown diamonds for our consumer jewelry line, but we also work in the natural diamond market through wholesale B2B partnerships. If you desire a specific design with natural diamonds, please contact us and we will gladly assist you.

How long does it take to receive my order?

Handcrafted to order by our skilled artisans, every piece of MaraDiam jewelry is unique. This process usually takes 3 to 4 weeks, allowing us to maintain our high standards for design, quality, and ethical production.

Rapid fashion does not exist; instead, we craft enduring beauty specifically for you.

Do you ship internationally?

Yes, we offer international shipping. Duties and taxes may apply depending on your country.

Can I track my order?

Absolutely. Once your order is shipped, you will receive a tracking link via email.

Can I customize a MaraDiam piece?

Yes! Many of our pieces can be customized by diamond size, color, metal type, or engraving. Contact us for bespoke design requests.

How do I measure my ring size?

Are you uncertain about your ring size? Don’t worry, we’ve got you. Our Ring Size Guide walks you through simple ways to measure at home. You can use a ring you already wear or a piece of string and a ruler.

If you still need help, just message us. We’re happy to guide you.

Are your diamonds certified?

Yes. At MaraDiam, if a diamond is over 1 carat, then it comes with a grading certificate from a reputable gemological lab, ensuring its quality and authenticity.

Do you sell to retailers or jewelers?

Yes. We provide wholesale partnerships and custom 3D imaging for all of our offerings, as well as a jeweler's existing inventory. Please contact us for additional information.

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